Small upgrades. Bigger comfort. Free shipping.
+16504142186 help@homnd.com
Small upgrades. Bigger comfort. Free shipping.

FAQ Page

Frequently Asked Questions

What payment methods do you accept?

We accept payments by Visa, Mastercard, American Express, and PayPal. Available payment methods are displayed at checkout.

How do I know if my payment was received?

After your order is successfully placed, you will receive an order confirmation email. If you do not receive it, please check your spam or junk folder. You can also contact us at help@homnd.com for assistance.

Can I change my billing or shipping information?

Please contact us as soon as possible if you need to change your information. We can make changes as long as the order has not yet entered processing or been shipped.

Can I ship my order to a different address?

Yes. You can enter your preferred shipping address during checkout. If you need to change the address after placing an order, please contact us as soon as possible.

How can I track my order?

Once your order has been shipped, tracking information will be provided when available. You can use the tracking information to check your shipment status.

How long does it take to process an order?

Orders are generally processed within 1–3 business days after payment is confirmed. Processing does not take place on weekends or U.S. public holidays.

What are your shipping rates and estimated delivery times?

We offer free standard shipping within the United States.

Orders generally arrive within 8–15 business days, including 1–3 business days for processing and approximately 7–12 business days for transit.

For more information, please see our Shipping Policy.

What is your return policy?

Eligible products can be returned within 30 days of delivery. Items must be unused, unworn, in their original packaging, and in their original condition.

For more information, please see our Refund & Return Policy.

How can I contact HOMND customer support?

For questions about our products, orders, shipping, returns, or refunds, please contact us at help@homnd.com or visit our Contact Us page.

Contact Information

  • Email: help@homnd.com
  • Phone number: +1 650-414-2186
  • Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States
  • Contact form: Click here
  • Opening hours: Monday to Friday: from 9:00 AM to 5:00 PM (Pacific Time)
  • Response time: We will try to respond to your email within 1 business day.