Small upgrades. Bigger comfort. Free shipping.
+16504142186 help@homnd.com
Small upgrades. Bigger comfort. Free shipping.

Refund policy

Refund & Return Policy

This Refund & Return Policy applies to purchases made through HOMND. Our goal is to provide a clear and straightforward return and refund process for our customers.

Contact Details

  • Email: help@homnd.com
  • Phone: +1 650-414-2186
  • Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States
  • Contact form: Click here


Return Period

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, in its original packaging, and in its original condition.

Return Procedure

To request a return:

  • Contact us at help@homnd.com with your order number.
  • Tell us which item you would like to return and the reason for the return.
  • We will provide the return instructions and return address.
  • Pack the item securely and follow the return instructions provided by our support team.


Return Shipping Costs

For eligible returns, HOMND provides free return shipping.

Refund Conditions

Once the returned item is received and inspected, we will process the approved refund.

  • Refund processing time: 5–7 business days
  • Refund method: Original payment method where possible

The time for the funds to appear in your account may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the item and the issue. We will review the request and work with you toward an appropriate resolution, which may include a replacement or refund.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted if the order has not yet entered processing or been shipped.

Questions

If you have questions about returns or refunds, please contact us at help@homnd.com or visit our Contact Us page.

Contact Information
Email: help@homnd.com
Phone number: +1 650-414-2186
Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States
Contact form: Click here
Opening hours: Monday to Friday: from 9:00 AM to 5:00 PM (Pacific Time)
Response time: We will try to respond to your email within 1 business day.