Privacy policy
Privacy Policy
At HOMND, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
Article 1 - Information We Collect
When you place an order or contact us, we may collect information such as your:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction information
- Information you provide when contacting customer support
We may also automatically receive certain technical information, such as your IP address, browser type, device information, and pages you visit, as part of operating and securing our website.
Article 2 - How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Provide order and customer support
- Respond to your questions and requests
- Manage returns and refunds
- Maintain and improve our website and services
- Comply with applicable legal requirements
If you choose to receive marketing communications from us, we may also use your contact information to send relevant updates. You can unsubscribe from marketing communications at any time.
Article 3 - Consent
When you provide personal information to place an order, make a payment, arrange delivery, request a return, or contact us, we use that information for the purpose for which it was provided and for related business purposes.
Where required, we will obtain your consent before using your information for other purposes.
You may contact us at help@homnd.com if you have questions about your information or wish to withdraw consent where applicable.
Article 4 - Sharing of Information
We may share information with service providers that help us operate our business, such as payment processors, shipping and fulfillment providers, e-commerce services, and website service providers.
These providers receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law or when necessary to protect our rights and comply with legal obligations.
Article 5 - Shopify
Our online store is powered by Shopify, which provides the e-commerce platform we use to operate our store, process orders, and provide checkout functionality.
Payment information is processed through our payment providers using appropriate security measures.
Article 6 - Third-Party Services
Some services we use may process personal information on our behalf. These services are used only to support our business operations, such as payment processing, order fulfillment, shipping, customer support, and website functionality.
Article 7 - Cookies and Similar Technologies
HOMND does not currently use cookies for its own marketing or tracking purposes.
However, our website and third-party services used to operate the store may use cookies or similar technologies that are necessary for website functionality, security, checkout, payment processing, or other technical purposes.
Article 8 - Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Article 9 - Children's Privacy
Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where required.
Article 10 - Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
Contact Information
Email: help@homnd.com
Phone number: +1 650-414-2186
Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States
Contact form: Click here
Opening hours: Monday to Friday: from 9:00 AM to 5:00 PM (Pacific Time)
Response time: We will try to respond to your email within 1 business day.